Connected Care Experience

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Support Center

Tandem has an extensive library of educational and self-help materials to help you get the most out of your Tandem insulin pump.

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Dexcom Support

Learn which continuous glucose monitoring (CGM) issues are specific to Dexcom or Tandem Diabetes Care, and which company to contact.

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Get in Touch

Tandem Diabetes Care offers a variety of ways to get the help you need with your insulin pump, on your schedule, including 24/7 technical support.

Contact Us

Send a Message

If you are already using Tandem products and need assistance, please call our Technical Support Team at (877) 801-6901. For other inquiries, please complete our form below.

All fields are required. By submitting this form, you grant Tandem Diabetes Care, Inc. permission to add your contact information to our database to send you information and communications related to our products. We respect and uphold the confidentiality of your personal information, and will not share your information with any third-parties, except as noted in our privacy policy.

Who to Contact for CGM Support

Customer Support

We put as much effort into standing behind our products as we do into designing them. Based in the United States, our No. 1-rated customer support team is staffed by highly trained, enthusiastic representatives.1

Corporate Headquarters

11075 Roselle Street

San Diego, CA 92121


Boise Office

1500 West Shoreline Drive

Boise, ID 83702


Technical Support

24 hours a day

365 days a year


Order Support

6 am to 5 pm (Pacific)

Monday - Friday


Pump Renewals

6 am to 5 pm (Pacific)

Monday - Friday